Frequently Asked Questions
Everything you need to know about shopping with Nemoequipment.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within the continental US. We offer free shipping on all orders over $150, while a flat rate of $9.99 applies to orders below that threshold.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Exchanges are free of charge, while returns for a refund incur a $7 restocking fee.
How do I find my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. As our fashion line follows a contemporary fit, we recommend sizing up if you prefer a more relaxed silhouette.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
Are your materials sustainably sourced?
Yes, Nemoequipment is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we only work with Fair Trade certified factories.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification with a tracking number and a link to monitor your package's progress in real-time.